Alpina Business Books' Luxury Present
In late April, the Alpina Business Books publishing house released "Luxury Service. Manager's Pink Book", the unique spring book by Lanna Kamillina.
The luxury service industry is not a simple one. It's the "highness of thought, delicacy of feelings, beauty of execution." Lanna Kamillina has worked in client service for about 20 years and almost half of them as managing art director and business coach. In an elegant manner, she talks about the features, conflicts and perspectives of this business, the art of creating exquisite atmosphere, and "dream selling skills." The book's audience includes not only managers, but everyone attracted by the world of beauty.
This book is necessary not only for specialists - managers, waiters, and administrators, but for common people who want to learn how to behave properly in society. This book arouses interest to culture.
Arkady Novikov, restaurateur
It's known that Russians are among the world's most traveled customers. They know the difference between service in Russia and abroad. The concept of service is rather new in Russia, where you can hear only: "Yes, but..." I suppose, this book will be very useful here."
Francoise Roce, Louis Vuitton
Sometimes I have to ask: Are you here from 10 a.m. till 6 p.m., or you are just fond of selling? I'll be very glad to see this book on my employees' desks.
Franc Douse, Mercedes-Benz
Lanna's example ruins the widespread stereotype that only bitches can succeed in business. Lanna knows by her own experience what a luxury brand is. Her theory is based on practice. This book provides real instruction that will help in avoiding many mistakes.
Svetlana Samaryanova, The Leading Hotels of the World
The luxury service industry is not a simple one. It's the "highness of thought, delicacy of feelings, beauty of execution." Lanna Kamillina has worked in client service for about 20 years and almost half of them as managing art director and business coach. In an elegant manner, she talks about the features, conflicts and perspectives of this business, the art of creating exquisite atmosphere, and "dream selling skills." The book's audience includes not only managers, but everyone attracted by the world of beauty.
This book is necessary not only for specialists - managers, waiters, and administrators, but for common people who want to learn how to behave properly in society. This book arouses interest to culture.
Arkady Novikov, restaurateur
It's known that Russians are among the world's most traveled customers. They know the difference between service in Russia and abroad. The concept of service is rather new in Russia, where you can hear only: "Yes, but..." I suppose, this book will be very useful here."
Francoise Roce, Louis Vuitton
Sometimes I have to ask: Are you here from 10 a.m. till 6 p.m., or you are just fond of selling? I'll be very glad to see this book on my employees' desks.
Franc Douse, Mercedes-Benz
Lanna's example ruins the widespread stereotype that only bitches can succeed in business. Lanna knows by her own experience what a luxury brand is. Her theory is based on practice. This book provides real instruction that will help in avoiding many mistakes.
Svetlana Samaryanova, The Leading Hotels of the World
